Question 1

How long does delivery take?

Accepted Answer

Each item is crafted to order. Production takes 2-5 business days, followed by shipping (3-7 business days domestic, 7-14 international). Total delivery time is typically 7-14 business days.

Question 2

Why does it take longer than other stores?

Accepted Answer

Unlike fast fashion, we don't hold inventory. Every piece is produced specifically for you when you order — this means zero waste, maximum freshness, and a product made with care. We frame this as 'crafted to order' because that's exactly what it is.

Question 3

What is your return policy?

Accepted Answer

We accept returns for defective or damaged items within 30 days of delivery. Since each piece is made specifically for you, we cannot accept returns for change of mind. Please check size guides carefully before ordering.

Question 4

How do I know what size to order?

Accepted Answer

Each product page includes a detailed size guide with measurements. We recommend measuring a garment you already own and comparing it to our size charts. When in doubt, size up.

Question 5

What materials do you use?

Accepted Answer

We use premium base materials — heavyweight cotton for tees and hoodies, polyester blends for all-over print items, and durable canvas for bags. Specific material details are listed on each product page.

Question 6

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled within 2 hours of placement. After that, production begins and cancellation is not possible. Contact us immediately at support@geyimchy.com if you need to cancel.

Question 7

Do you ship internationally?

Accepted Answer

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. International orders may be subject to customs duties which are the responsibility of the buyer.

Question 8

How do I track my order?

Accepted Answer

Once your item ships, you'll receive an email with a tracking number. You can also check your order status on our Order Status page using your order number and email.

Question 9

Are your products sustainable?

Accepted Answer

Yes. Our print-on-demand model means zero overproduction and zero deadstock. We use eco-friendly water-based inks, and all packaging is made from recycled materials.

Question 10

Do you offer exchanges?

Accepted Answer

We offer exchanges for defective items only. If you receive a damaged or incorrect item, contact us within 7 days with photos and we'll send a replacement at no cost.

Frequently Asked Questions